Smart thinking fused with real-world expertise in
Customer Value Management, Data Strategy and CRM
The future belongs to businesses that monetise insights and rapidly deliver better, more tailored experiences to their customers. Not every business is fully prepared for this data-driven future.
Net Gain was founded to help these businesses quickly make sense of their data, benchmark and accelerate customer management capability transformation, select vendors, avoid data-driven pitfalls, and create more profitable relationships through customer sciences and strategies.
Track record of successfully guiding businesses in:
Making sense of data to enhance understanding of customer behaviour and opportunity.
Shaping customer management strategy to create cost-effective treatments and experiences.
Applying edge analytical techniques, AI, and capabilities to transform the impact of CRM and CVM operations.
Subject matter experts in:
Design and application of marketing and data sciences to create actionable insights.
Delivering complex customer capability transformation programmes to drive incremental revenue.
Directing CVM and CRM strategy and operations to create more profitable customer relationships.
Extensive experience in:
Leading commercial operations, agency consulting, and transformation programmes for world-class customer-focused brands.
A broad range of sectors, including financial services, telecommunications, digital media, travel, retail, consumer electronics, government, MarTech, FinTech, and full-service agencies.
Diverse b2c and b2b brands, such as Vodafone, LGU+, HM Government, Barclays, Travelopia, Berry Bros & Rudd, Nationwide Platforms, Lloyds Banking Group, Powershop, HTC, RAPP, Santander, Virgin Media, Experian, and the BBC.
If you would like to know more information about our services, please get in touch:
Telephone: +44 (0) 774 303 2594